Privacy

Last updated October 21, 2026

HotHop lets customers order pickup food from restaurants by chatting on WhatsApp, and sends those orders to the restaurant. This page explains what information we handle to do that, why, and the choices you have.

What we collect

If you order as a customer:

• Your WhatsApp phone number, and your WhatsApp profile name if WhatsApp shares it with us.
• The messages and voice notes you send to HotHop, and our replies.
• Your orders: items, notes (including any allergy notes you add), pickup time, totals and status.
• Your location, only if you choose to share it, to show restaurants near you.

If you sign up a restaurant:

• Your WhatsApp phone number and the restaurant's details: name, address, hours and the phone that receives orders.
• The menu photos, files or links you send, and the menu we create from them.
• The storefront photo you send to verify the restaurant, and its location if you share it.

How we use it

• To understand your messages, build your order and send it to the restaurant.
• To tell you when the restaurant accepts your order, when it's ready, or if it couldn't be confirmed.
• To verify that restaurants on HotHop are run by the people who sign them up.
• To answer questions, handle problems and keep the service secure.
• To check and improve how accurately HotHop understands orders.

We don't sell your information, and we don't use it for advertising.

Who we share it with

• The restaurant you order from. It receives your order, your notes, your pickup time and your WhatsApp number, so it can prepare the order and contact you about it.
• Meta (WhatsApp). Our messages travel through the WhatsApp Business Platform.
• OpenAI. We use OpenAI's services to understand messages, transcribe voice notes and read menu photos.
• Render. Our service and database are hosted on Render.

These providers may process information outside your country, including in the United States.

How long we keep it

We keep order and conversation records for as long as we need them for the purposes above, and as required by law. You can ask us to delete your information at any time (see below).

Your choices

• You can stop using HotHop at any time by not messaging us.
• You can ask to see, correct or delete the information we hold about you.
• Allergy notes are passed to the restaurant, but please always confirm allergies with the restaurant directly.

Contact

Questions or requests: hello@gethothop.com.